Fill in your online medical form here, use the NHS app or click green ribbon on our homepage.
What is total triage?
Total triage is a new approach which is recommended by NHS England to improve access to Primary Care services. We want to improve the quality of care our patients receive, to ensure that they are given the most appropriate appointment or advice to meet their needs and that this is done in a timely way. This helps us ensure patients can be treated for acute queries sooner and pre-bookable appointments can be arranged for ongoing care related issues.
Why Change?
- It will help reduce the telephone queue.
- It will help match our capacity to patient need.
- It can help prioritise patients who need help most urgently.
- It will ensure that patients will be seen by the most suitable clinician at the right time for the condition that they have.
How does it work?
- You will make contact via an online form accessed via our website or the NHS App.
- If you are unable to complete the form, a family member or friend can do it for you.
- If neither of the above are possible you will be supported by our reception team who will complete it for you either over the telephone or face to face. These will be processed in the same way and timescale as forms submitted directly online by yourselves.
- The form asks you to describe your medical problem, how long you have had these symptoms and how you would like help.
- The request will be read by a clinician and will be answered directly or assigned to the most suitable colleague.
What information will I be asked for in the form?
- You will be asked for more information about your medical problem, the more information you can give us the better. There is plenty of space for you to write.
- More information on how to fill the form in can be found in the video below.
Out-Of-hours Organisations
IHEART – IHEART can be contacted on 01226 242419, their phone lines are open from 4:00pm – 6:00pm on Monday to Friday and from 8:00am – 9:30am on Saturday, Sunday and Bank Holidays
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk
Home visits
When you fill in an online triage form or call our reception team to have one filled out, you must give us a working telephone number and state that you feel you need a visit. The doctor may phone you back to discuss the problem and decide if a visit is the most appropriate action or not.
If you are making a visit request on behalf of a patient please make sure the patient is aware of this and agrees to the request being made. We acknowledge that some patients with significant memory problems or who are very unwell may be unable to make their own requests for visits and need help from a third party to access the right medical care.
Please do not ask a doctor to call unless you are unable to leave your home. Patients who we consider housebound are those who never, or rarely, leave the house without significant assistance. Age, frailty and ill health in themselves are not reasons to assume that a visit is necessary.
Lack of transport does not necessarily make a patient housebound and is not usually regarded as a justification for a visit. We may ask you to see if friends or relatives can bring you to the surgery or to consider arranging a taxi.
We work alongside a number of other health care professionals who visit patients at home. Sometimes we might refer you to these agencies if we feel this would be more appropriate than a doctor’s visit.